Shipping policy

At Novestra.shop, we are committed to delivering your orders quickly and securely. All orders are processed within 1–3 business days after payment confirmation, and delivery usually takes 5–12 business days depending on your location. Shipping charges are calculated at checkout, and customers will receive a tracking number by email once the order has been shipped. While we work with trusted courier services, delivery delays caused by customs, weather conditions, or shipping carriers may occasionally occur. If your order is lost, delayed, or arrives damaged, please contact our support team within 7 days of delivery for assistance. For any shipping-related questions, visit Novestra.shop or contact us via email.