Refund policy

At Novestra Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund within 7 days of receiving your order. Products must be unused, in their original packaging, and in the same condition as delivered. Once we receive and inspect the returned item, your refund will be processed to your original payment method within a few business days. Please note that certain items such as personal care products, opened beauty items, or damaged products caused by misuse may not be eligible for return or refund. Customers are responsible for return shipping costs unless the item received was damaged or incorrect. For any return or refund requests, please contact our support team through Novestra Shop’s customer service channels.